VOVOHO policy
Returns & Warranty
Returns and warranty guidance for VOVOHO B2B sample orders, wholesale goods, private label products, and OEM/ODM production.
B2B return principle
Because VOVOHO products are produced for business buyers, private label projects, or customized orders, returns are handled according to the written order agreement rather than consumer retail return rules.
Defect review
If a buyer reports a quality issue, supporting information such as order number, product model, photos, videos, batch details, quantity affected, and inspection notes should be provided. VOVOHO will review the issue and discuss reasonable corrective action.
Warranty scope
Warranty support depends on product type, order terms, defect cause, storage conditions, use conditions, and whether the goods were modified after delivery. Damage from misuse, unauthorized repair, incorrect storage, or buyer-side handling may be outside warranty coverage.